The Problem with Current Lab Software
Legacy systems are complicated, which create bottlenecks and inefficiencies.
Here's how Pilot LMS solves these fundamental issues.
Current Problems
Limited Integrations
Most lab management systems don't integrate with essential dental industry software. Labs waste countless hours on manual data entry and creating administrative processes just to move information between systems.
Poor Customer Management Tools
Most systems either lack customer management features entirely or provide insufficient solutions. This forces labs to develop unscalable communication processes that break down as they grow.
Insufficient Case Processing Abilities
Legacy systems lack robust case processing features, forcing labs to rely on multiple third-party software solutions to create specific workflows and manage their operations effectively.
Pilot Solutions
End-to-End Integrations
Pilot integrates with major intra-oral scanner processors, shipping carriers, accounting systems, payment processors, and other essential software providers. Manage your entire lab operation from one platform.
Advanced CRM
Pilot provides a comprehensive customer portal where doctors can track cases, communicate directly, and pay invoices. Plus automated email workflows with custom templates that scale with your growth.
Industry-Leading Case Tools
Handle all your needs natively with powerful tools: create custom case workflows, assign and track tasks, monitor technician progress, and manage complex operations without external software.
Reduce Case Entry Time from 4 Minutes to 15 Seconds
Your team spends hours every day copy-pasting data from scanner portals into your LMS. Pilot eliminates this bottleneck entirely, cutting onboarding time and reducing costly errors.
No training required: Automatic sync from iTero, 3Shape, Medit, and DS Core means new hires are productive from day one
Fewer mistakes: Auto-selection of doctors and products eliminates human error in case entry
End the copy-paste cycle: Free your staff to focus on high-value work instead of repetitive data transfer
Deflect 50%+ of Your Administrative Calls
Stop answering the same questions about case status, invoices, and shipping. Pilot's customer portal handles routine requests automatically, freeing your staff for work that actually grows your lab.
Doctors track their own cases and get instant updates—no more "where's my case?" calls
Self-service payments and invoice access eliminate billing inquiries
Automated messaging and live chat handle routine questions without staff intervention
One-click return labels and pickup requests—no phone tag required
Centralize Your Data and Boost Team Productivity
Ditch the Google Sheets, sticky notes, and disconnected software. Pilot becomes your single source of truth—where you track cases, make decisions, and keep your entire team aligned.
See everything in one place: Custom case views and filters give you instant visibility into your entire operation
Technicians stay on track: Dedicated workbenches keep your team focused on the right cases at the right time
Never miss a problem: Automated task tracking and problem case flagging ensure nothing slips through the cracks
Frequently Asked Questions
Get answers to common questions about Pilot LMS pricing, onboarding, and features.
Still have questions?
Contact Our Team