Work Tracking
Available on Growth and Business
$89/mo first seatthen $10/mo each
- Production schedules
- Auto and manual assignment
- Admin tasks
- Kanban
- Task SLAs
- Technician kiosk
Choose your plan
Transparent pricing with no hidden fees. Pay for the cases you run, with unlimited users on every plan.
Starter
For labs that need a basic solution for streamlining case processing
Free
Capped at 100 cases a month
No extra cases
Includes
- Case entry with IOS integrations
- UPS, FedEx and USPS shipping
- Basic CRM for doctors and offices
- Pilot AI assistant
Essentials
For labs that need to run billing from Pilot
$150$150 / month1,000 cases included, billed monthly
Extra cases $0.25 each, first 50 free
Everything in Starter, plus
- Invoices, payments and statements
- Accounting integrations
- Customer pricing and pricelists
- Maverick (AI case entry)
- Recommended
Growth
For labs that need an all-in-one operations solution
$450$450 / month1,000 cases included, billed monthly
Extra cases $0.65 each, first 50 free
Everything in Essentials, plus
- Customer portal
- Automatic statements and late fees
- Outsourcing and bulk tools
- Work Tracking and Support seats
Business
For labs that need custom workflows and deep analytics
$750$750 / month1,000 cases included, billed monthly
Extra cases $0.99 each, first 50 free
Everything in Growth, plus
- Full report builder and cohorts
- Unlimited custom fields and workflows
- API access and webhooks
Compare plans
Slide to your monthly case volume to see what each plan costs.
Cases per month: 1,000
StarterGet Started | EssentialsGet Started | GrowthGet Started | BusinessGet Started | |
|---|---|---|---|---|
| Cases per month1,000 | ||||
| Price | FreeCapped at 100 cases | |||
| Free extra cases per month | None | 50 | 50 | 50 |
| Extra case priceBilled on the next invoice | Not available | $0.25 | $0.65 | $0.99 |
| Users | Unlimited | Unlimited | Unlimited | Unlimited |
| Self-onboarding | Included | Included | Included | Included |
| White-glove onboarding | Not included | Contact sales | Contact sales | Contact sales |
| IOS integrations | Included | Included | Included | Included |
| Line item management | Included | Included | Included | Included |
| Case notes | Included | Included | Included | Included |
| Remake and duplicate notifications | Included | Included | Included | Included |
| Included | Included | Included | Included | |
| File management integrations | Not included | Not included | Included | Included |
| Case tags | 2 | 8 | Unlimited | Unlimited |
| Clinical preferences | Not included | Included | Included | Included |
| Saved case filter views | None | 5 | 15 | Unlimited |
| Bulk tools | Not included | Not included | Included | Included |
| Vendor management | Not included | Not included | Included | Included |
| Changelog | Not included | Not included | Included | Included |
| UPS, FedEx and USPS integrations | Included | Included | Included | Included |
| Shipping routes | Included | Included | Included | Included |
| Smart shipment bundle recommendations | Not included | Included | Included | Included |
| Shipping tracking number check | Not included | Included | Included | Included |
| Shipping address validation | Not included | Not included | Included | Included |
| Pickup requests | Not included | Not included | Included | Included |
| Return labels | Not included | Not included | Included | Included |
| Basic CRM (doctors, offices, customers, billing accounts) | Included | Included | Included | Included |
| Pricelists | 1 | 5 | Unlimited | Unlimited |
| Built-in email templates | Not included | Included | Included | Included |
| Custom prices and disallowed products | Not included | Included | Included | Included |
| Customer and billing account notes | Not included | Included | Included | Included |
| Customer email settings and notifications | Not included | Included | Included | Included |
| Scanner management | Not included | Not included | Included | Included |
| Customer portal | Not included | Not included | Included | Included |
| Custom email templates | Not included | Not included | With Customer Support add-on | Included |
| Email management page | Not included | Not included | With Customer Support add-on | Included |
| Not included | Included | Included | Included | |
| Accounting integrations | Not included | Included | Included | Included |
| Payment processing | Not included | Included | Included | Included |
| Automatic statement generation | Not included | Not included | Included | Included |
| Late fees | Not included | Not included | Included | Included |
| Custom work ticket, invoice and statement templates | Not included | Not included | Included | Included |
| Sales commissions tracking | Not included | Not included | Included | Included |
| Accounts receivable (A/R) page | Not included | Not included | Not included | Included |
| Not included | Not included | Not included | Included | |
| Financial dashboard | Not included | Included | Included | Included |
| Customer dashboard | Not included | Not included | Included | Included |
| Customer, billing account and doctor reports | Sales and revenue | Sales and revenue | Included | Included |
| Pre-built reportsEssentials can open a selection of pre-built reports, read-only | Not included | Preview | Included | Included |
| Business adds funnels, retention, paths, stickiness and lifecycle | Not included | View only | Trends and tables | All report types |
| Cohorts | Not included | Not included | Not included | Included |
| Data warehouse | Not included | Not included | Not included | Included |
| Custom fields (per record type) | 1 (cases only) | 2 | 5 | Unlimited |
| Custom fields on every record type | Not included | Included | Included | Included |
| Active workflows | None | 5 | 10 | Unlimited |
| Workflow trigger types | None | Event only | Event, time, chasing, manual | All |
| Monthly AI credits | 300 | 500 | 1,000 | 1,500 |
| Pilot AI assistantDraws from the monthly credits | Included | Included | Included | Included |
| ScoutsScheduled Pilot AI agents that watch your lab and flag what needs attention | Not included | Not included | Not included | Included |
| Maverick (AI case entry)Pay per outcome: a case it flags for review is free | Not included | 50 credits per successful entry | 50 credits per successful entry | 50 credits per successful entry |
| Permission roles | Pre-built | Pre-built | Pre-built | Pre-built |
| API access | Not included | Not included | Not included | Included |
| Webhooks | Not included | Not included | Not included | Included |
| Slack integrationPost reports, alerts and workflow messages to Slack, and ask Pilot AI from Slack | Not included | Not included | Included | Included |
| Custom development work (scoped separately) | Not included | Not included | Not included | Included |
| SSO | Not included | Not included | Not included | Not included |
| Multi-location support | Not included | Not included | Not included | Not included |
Add-ons
Every plan includes unlimited users. Add seats for the people who run production or talk to doctors.
Customer Support
Available on Growth and Business
$119/mo first seatthen $15/mo each
- Conversations
- Inbox
- Triage
- Support SLAs
- Internal notes vs external messages
5,000+ cases a month, or several locations?
Enterprise adds SSO, multi-location support and custom roles, priced per contract.