Run a more profitable lab with less overhead
As a lab owner, you need to see the big picture and trust that the details are handled. Pilot gives you real-time visibility into every part of your operation — production, billing, customer relationships, and team performance — while automating the administrative work that keeps your staff from focusing on what matters.
Reporting
REPORTS
Understand your front office performance
Run reports on case entry volume, average turnaround times, doctor communication response rates, and remake frequency. Identify bottlenecks in your intake process, spot doctors who need follow-up, and track how your front office metrics trend over time.
Reduce Administrative Overhead
CENTRALIZED CUSTOMER SUPPORT
One inbox, full accountability
All doctor communication — emails, portal messages, internal notes — flows into shared inboxes your team manages together. No more messages trapped in personal email accounts, no more 'I thought someone else replied.' Every conversation is tracked, assigned, and resolved in one place.
Task Management
Customizability
WORKFLOWS
Make the system work the way your lab works
Define the rules that govern your operation — what happens when a product is added, when a case ships, when a payment posts, when a doctor needs to be notified. Workflows let you encode your lab's specific processes into the platform so the system enforces them consistently, every time, without human intervention.
