GROW WITH PILOT PROGRAM TERMS

Last updated November 13, 2026

1. ABOUT THESE PROGRAM TERMS

These Program Terms apply to labs that take part in Grow with Pilot, the early-stage program offered by Pilot Dental Technologies, LLC, doing business as Pilot LMS ("Company," "we," "us," "our") (the "Program").

These Program Terms supplement our Terms of Service (the "Legal Terms") and are incorporated into them. Words defined in the Legal Terms have the same meaning here. Everything in the Legal Terms continues to apply to labs in the Program, including the sections on subscriptions, cancellation, termination, dispute resolution and limitation of liability. If these Program Terms conflict with the Legal Terms, these Program Terms control for the Program only. An order form or agreement signed by both you and us controls over both.

By applying to the Program or starting a Program subscription, you agree to these Program Terms on behalf of your lab.

2. DEFINITIONS

• "Program Lab" means a lab whose application to the Program we have approved and that has started a Program subscription.
• "Go-Live Date" means the date your Program subscription starts.
• "Program Year" means each 12-month period starting on the Go-Live Date or an anniversary of it.
• "Bracket" means the number of cases a month your plan includes, chosen from the brackets on our pricing page.
• "Standard Price" means the price shown on our pricing page at https://pilotlms.com/pricing at the time of billing, without the Program discount.

3. ELIGIBILITY

To apply, your lab must:

• be new to Pilot: labs that already use the Services cannot apply or move an existing subscription into the Program; and
• process fewer than 3,000 cases a month when you apply.

Eligibility is assessed when you apply. A Program Lab whose volume later grows past 3,000 cases a month stays in the Program, subject to section 6. We may ask for reasonable information to confirm eligibility, and we decide whether to approve an application at our discretion. You agree that the information in your application is accurate. If it is not, we may end your participation in the Program under section 10.

Each lab may take part in the Program once.

4. APPLICATION AND APPROVAL

You apply online. We usually answer applications by email within 1 to 2 business days. Once approved, you must start your Program subscription within 7 days. An approval that has not been used within 30 days expires, and you would need to apply again.

5. PROGRAM LENGTH

The Program lasts three Program Years, starting on the Go-Live Date, unless it ends earlier under section 10.

6. WHAT YOU GET AND WHAT YOU PAY

For each Program Year, a Program Lab receives:

• the Growth plan for the Bracket it chooses;
• 3 Customer Support seats and 10 technician (Work Tracking) seats, as a fixed package;
• every report type available on the Business plan;
• 1,000 AI credits a month; and
• email and chat support with a reply within 8 business hours, with critical issues covered at all times.

The Program price for a month is the Standard Price of the Growth plan for your Bracket plus the Standard Price of the included seats, less the discount for that Program Year:

Brackets. The Program discount applies to Brackets from 300 to 5,000 cases a month. A Program Lab that needs a larger Bracket pays the Standard Price for it.

Seats. The included seats are a fixed package and cannot be reduced to lower the price. You may add seats at the Standard Price for each seat; added seats do not receive the Program discount.

Extra cases. Cases beyond your Bracket are billed at the Standard Price for extra cases on the Growth plan (currently $0.65 a case) in every Program Year, after the 50 free extra cases a month your plan includes. Extra cases do not receive the Program discount.

Maverick. In Program Year 1, Maverick, our AI case entry feature, is free for up to as many cases a month as your Bracket. From Program Year 2, Maverick uses your monthly AI credits at 50 credits per successful entry (1,000 credits cover 20 entries a month), as described in the Legal Terms and on our pricing page.

Other discounts. The annual prepayment discount does not combine with the Program discount.

Taxes, payment methods and all other payment terms are as set out in the Legal Terms.

7. WHAT IS NOT INCLUDED

The Program does not include Business plan features (scouts, accounts receivable (A/R) page, billing labs, cohorts, data warehouse, API access, webhooks and custom development work) or Enterprise features (SSO, custom permission roles and multi-location support). The limits of the Growth plan continue to apply, including 15 saved case filter views, 5 custom fields per record type and 10 active workflows.

8. BILLING AND PLAN CHANGES

The Program is a monthly subscription that renews automatically under the "SUBSCRIPTIONS" section of the Legal Terms. Moving to a larger Bracket or adding seats takes effect immediately; moving to a smaller Bracket or removing added seats takes effect at the end of the billing period. You may cancel at any time, effective at the end of the current billing period. Purchases are non-refundable as set out in the Legal Terms.

9. AFTER THE PROGRAM

At the end of Program Year 3, your subscription continues at the Standard Price of the Growth plan for your Bracket and seats, unless you choose another plan. We will share your options at least 90 days before the Program ends.

10. LEAVING OR ENDING THE PROGRAM

Your participation in the Program ends, and any remaining Program discount is forfeited, if you:

• move to a standard plan or a plan other than the Program;
• cancel your subscription; or
• gave us inaccurate information to qualify for the Program.

Participation also ends if we terminate your account under the Legal Terms. A suspension for non-payment under the "SUBSCRIPTIONS" section does not end it; the Program continues once all overdue amounts are paid, and the Program Years keep running while the account is suspended. A lab whose participation has ended cannot rejoin the Program.

11. GENERAL

The Program discount is personal to the approved lab, has no cash value and cannot be transferred. We may change these Program Terms or stop accepting new applications in the same way we may change the Legal Terms.

12. CONTACT US

Questions about the Program or these Program Terms can be sent to support@pilotlms.com or by mail to Pilot Dental Technologies, LLC, 241 E 17th St, #1089, Costa Mesa, CA 92627, United States.