Start on the LMS you’ll grow into, at 95% off.
For new labs under 3,000 cases a month: the Growth plan with 3 Customer Support seats and 10 technician (Work Tracking) seats, plus every report type, at 95% off in year one, 50% off in year two and 25% off in year three. Maverick, our AI case entry agent, is free for the first year.
- New labs under 3,000 cases a month
- Monthly billing, cancel any time
- An answer in 1 to 2 business days
Your price, by year
Atcases a month
- Year 195% offStandard price
$778.00$778.00 $38.90$38.90 /moYou save
$739.10$739.10 a month - Year 250% offStandard price
$778.00$778.00 $389.00$389.00 /moYou save
$389.00$389.00 a month - Year 325% offStandard price
$778.00$778.00 $583.50$583.50 /moYou save
$194.50$194.50 a month
Over three years you save
Why we built it
The system you start on is the one you’ll have to move off.
Most small labs pick the cheapest tool they can find, then outgrow it right when they get busy. The program lets you start on the system you’d grow into, at a price that fits the lab you are today.
Switching later costs the most
Moving cases, customers and balances to a new system, and retraining everyone, lands right when you are busiest.
Structure is easiest to build small
Production steps, a shared support inbox and reports are quick to set up with five people. With twenty-five, they become a project.
A price that grows with you
The discount steps down over three years, as your case volume, and your revenue, grow.
Your price
Three years of Growth, priced for a lab your size.
Slide to the bracket closest to your monthly cases. The price drops by a set share each year; what you get stays the same.
Year 1
95% off$38.90/ month
instead of $778.00
You save $739.10 a month
Plus Maverick, free for the year
Year 2
50% off$389.00/ month
instead of $778.00
You save $389.00 a month
Year 3
25% off$583.50/ month
instead of $778.00
You save $194.50 a month
Included every year
- The Growth plan, for the bracket you pick
- 3 Customer Support seats
- 10 technician (Work Tracking) seats
- Every report type, as on the Business plan
- 1,000 AI credits a month
- Email and chat support, with a reply within 8 business hours
Year 1 only
Maverick, our AI case entry agent, free for up to your bracket’s cases a month
Over three years at 1,000 cases a month, you pay $12,136.80 instead of $28,008.00. That’s $15,871.20 back in your lab, 57% off overall.
Billed monthly. Extra seats are at the standard price. Each month includes 50 free cases beyond your bracket; after that they’re $0.65 each. Neither gets the program discount.
What’s included
More than the standard Growth plan, for less.
The same in all three years, except Maverick, which is free in the first.
| Feature | Grow with Pilot | Standard Growth |
|---|---|---|
| Price | 95% off in year 1, 50% off in year 2, 25% off in year 3 | Standard price |
| Plan | Growth | Growth |
| Case brackets | 300 to 5,000 | 300 to 5,000 |
| Customer Support seats | 3 included | Add-on, bought per seat |
| Work Tracking seats | 10 included | Add-on, bought per seat |
| Reports and dashboards | All report types | Trends and tables |
| Maverick (AI case entry) | Free in year 1, up to your bracket. Then 50 credits per successful entry | 50 credits per successful entry |
| Monthly AI credits | 1,000 | 1,000 |
| Support | Email and chat, reply within 8 business hours | Email and chat |
| Critical issues | Always on, 24/7 | Always on, 24/7 |
Price details
How the price is built.
Your bracket at the Growth per-case rate, plus the included seats, with that year’s discount on the total. Monthly prices.
| Item | Standard price | Year 1 | Year 2 | Year 3 |
|---|---|---|---|---|
| Per case (Growth)times your bracket | $0.45 | $0.0225 | $0.225 | $0.3375 |
| 3 Customer Support seats$119.00 first + 2 × $15.00 | $149.00 | $7.45 | $74.50 | $111.75 |
| 10 Work Tracking seats$89.00 first + 9 × $10.00 | $179.00 | $8.95 | $89.50 | $134.25 |
| Item | Price |
|---|---|
| Each extra Customer Support seatafter the 3 included | $15.00 |
| Each extra Work Tracking seatafter the 10 included | $10.00 |
| Each extra case beyond your bracketafter 50 free a month | $0.65 |
Extra seats and extra cases don’t get the program discount.
Every bracket, every year
| Cases a month | Standard price | Year 1 | Year 2 | Year 3 | 3-year saving |
|---|---|---|---|---|---|
| 300 | $463.00 | $23.15 | $231.50 | $347.25 | $9,445.20 |
| 600 | $598.00 | $29.90 | $299.00 | $448.50 | $12,199.20 |
| 1,000 | $778.00 | $38.90 | $389.00 | $583.50 | $15,871.20 |
| 1,500 | $1,003.00 | $50.15 | $501.50 | $752.25 | $20,461.20 |
| 2,000 | $1,228.00 | $61.40 | $614.00 | $921.00 | $25,051.20 |
| 2,500 | $1,453.00 | $72.65 | $726.50 | $1,089.75 | $29,641.20 |
| 3,000 | $1,678.00 | $83.90 | $839.00 | $1,258.50 | $34,231.20 |
| 3,500 | $1,903.00 | $95.15 | $951.50 | $1,427.25 | $38,821.20 |
| 4,000 | $2,128.00 | $106.40 | $1,064.00 | $1,596.00 | $43,411.20 |
| 4,500 | $2,353.00 | $117.65 | $1,176.50 | $1,764.75 | $48,001.20 |
| 5,000 | $2,578.00 | $128.90 | $1,289.00 | $1,933.50 | $52,591.20 |
Who can apply
For new labs under 3,000 cases a month.
New to Pilot
You aren’t a Pilot customer today. Labs already on Pilot can’t move into the program.
Under 3,000 cases a month
Your lab processes fewer than 3,000 cases a month when you apply.
Room to grow
Once you’re in, pick any bracket from 300 to 5,000 cases a month, and change it as you grow.
How to apply
Four steps from application to go-live.
- 01
Apply online
Tell us about your lab. It takes a couple of minutes.
- 02
Hear back
We review every application and answer by email, usually in 1 to 2 business days.
- 03
Start within 7 days
Start your subscription within 7 days of approval. An approval you haven’t used in 30 days expires.
- 04
Go live
Your three years start the day your subscription starts. Our Setup Guide walks you through the rest.
Program terms
The terms, in full.
What you agree to when you join, and what happens over the three years.
- Eligibility
- New Pilot customers only; labs that already use Pilot can’t apply. Your lab processes fewer than 3,000 cases a month when you apply.
- Program length
- Three years, starting at go-live (the day your subscription starts).
- Case brackets
- Billed monthly for the bracket you pick, like any other customer. The program discount applies to brackets from 300 to 5,000 cases a month; a lab that needs a bigger bracket pays the standard price for it.
- Seats
- The 3 Customer Support seats and 10 technician (Work Tracking) seats are a fixed package and can’t be reduced to lower the price. You can add more seats at the standard per-seat price; extra seats don’t get the program discount.
- Extra cases
- Cases beyond your bracket are billed at the standard extra-case price ($0.65) in every year, without the program discount. The 50 free extra cases a month still apply.
- Maverick and AI credits
- Maverick is free in year one for up to as many cases a month as your bracket. From year two it uses your 1,000 monthly AI credits, at 50 credits per successful entry (20 entries a month).
- Analytics
- Every report type, as on the Business plan, in all three years.
- Not included
- Business-plan features (scouts, accounts receivable (A/R) page, billing labs, cohorts, data warehouse, API access, webhooks and custom development work) and Enterprise features (SSO, custom permission roles and multi-location support). Growth’s own limits still apply: 15 saved case filter views, 5 custom fields per record type and 10 active workflows.
- Support
- Email and chat, with a reply within 8 business hours, in all three years. Critical issues are covered around the clock.
- Billing
- Monthly subscription, cancel any time. The annual prepay discount doesn’t combine with the program discount. Upgrades start right away; reductions take effect at the end of the billing period.
- Leaving early
- Moving to a standard plan ends the program for good: the rest of the discount is forfeited and the lab can’t rejoin.
- Graduation
- After year three you move to the standard Growth price for your bracket, or pick another plan. We share your options 90 days before.
- Application
- Apply online; we answer in 1 to 2 business days. Once approved, you have 7 days to start your subscription, and an approval expires after 30 days.
A summary. The binding version is the Grow with Pilot Program Terms, which supplement our Terms of Service.
Questions
Common questions
What do I get?
The Growth plan for the case bracket you choose, 3 Customer Support seats and 10 technician (Work Tracking) seats, and every report type from the Business plan, for three years. In year one, Maverick is also free for up to your bracket’s cases a month.
Can I change my bracket as the lab grows?
Yes. Moving up a bracket starts right away; moving down takes effect at the end of the billing period. Any bracket from 300 to 5,000 cases a month keeps the program discount.
What if my lab grows past 3,000 cases a month?
You stay in the program. The 3,000-case limit only applies when you apply. Brackets up to 5,000 cases a month keep the discount; above that, you pay the standard price for your volume.
Apply
Apply for Grow with Pilot.
A few questions about your lab. We answer by email, usually in 1 to 2 business days.